A Warning from My Horrible Experience

I contacted Yoho Bikes ahead of time to confirm color (gloss black), availability, and timing. Tom assured me they had a 56 frame in stock and sent a photo of the supposed frame to be shipped. I repeatedly asked to confirm the carbon type (T1100/T1000), and they confirmed it was.

They asked for payment via Wise, cheaper than AliExpress or PayPal. Trusting their good “pre-sale” communication, I paid.

After a week with no tracking number, I asked for an update. They said it would come soon. Ten days later, no update. When I pressed, Tom claimed the package was returned to them. Without tracking, I doubted this and asked for a refund. Tom promised to resend it the next day.

Three weeks after payment, I finally got a UPS tracking number. UPS delivered the frame in 4 days.

When I unboxed the frame, my heart sank. The paint was patchy gloss black, partially clear coat with huge streaks. The fork had odd patch marks and was partially painted.

I sent photos to Tom, who dismissed my concerns, calling the cracks / streaks "carbon fiber weave." This frame isn't even that, it is a partially painted mess.

A carbon expert inspected it and said the quality was poor, noting some areas might not even be carbon but epoxy. The downtube flexed (significantly more than expected) when squeezed. The carbon was definitely not T1100 or T1000, likely not even T800, and poorly layered. The carbon guy said the frame was probably not safe. It was however smooth on the inside, so they did use EPS.

I asked Tom how Yoho would fix this—refund or send me the correct frame. 2 weeks later, no reply despite daily messages.

In short: they took my money, sent a subpar frame that didn’t match my order or their photo, and now ignore me.

My Review of Yoho Bikes

Frame I Approved

What I Received